Privacy Policy
We are committed to protecting your personal information
Last Updated: January 2025
Overview
CallFay® ('we') values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using our services, you agree to the practices described in this policy.
Information Collection
We may collect the following types of information:
- Account information: Name, email address, phone number, company name
- Usage data: How you interact with our services, feature usage
- Device information: IP address, browser type, operating system
- Business data: Store information, customer conversation records (for AI training optimization)
Information Use
We use the collected information to:
- Provide and maintain our services
- Improve and optimize product features
- Send service notifications and updates
- Provide customer support
- Conduct data analysis to improve user experience
Information Sharing
We do not sell your personal information. We may share information in the following circumstances: working with service providers to support our operations; complying with legal obligations or responding to lawful requests; protecting our rights, privacy, security, or property.
Data Security
We use industry-standard security measures to protect your information, including encrypted data transmission and storage, regular security audits, access controls, and authentication. We are ISO 27001 certified, ensuring enterprise-grade data security.
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information we hold
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Restrict processing: Request limits on how we process your information
- Data portability: Request your data in a machine-readable format
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience, analyze service usage, and provide personalized content. You can manage cookie preferences through your browser settings.
Policy Updates
We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or in-service notification. We recommend reviewing this policy regularly for the latest information.
Contact Us
If you have any questions about this Privacy Policy, or wish to exercise your data rights, please contact us at: